Question 1

What is the difference between a Chiller and a Heat Pump?

Accepted Answer

• Chiller → Designed to cool water down (5–10°C), ideal for ice bath recovery.
 • Heat Pump → Can both heat and cool water (38–40°C), suitable for hot & cold therapy.

Question 2

Do I need both a Chiller and a Heat Pump?

Accepted Answer

• If you only need cold therapy → Chiller is enough.
 • If you need both hot & cold contrast therapy → Heat Pump is recommended since it provides dual functions.

Question 3

How long does it take to adjust the water temperature?

Accepted Answer

• A Chiller usually takes 3 hours to reach 10°C depending on water volume.
 • A Heat Pump can heat water to 38–40°C within 1 hour and 30 minutes.
 • Both depends on the surrounding environment.

Question 4

What electrical system is required?

Accepted Answer

• Power Supply: 220V (single phase) or 380V (three phase) depending on unit size.
 • Power Consumption: Around 1.5–3.0 kW for small–medium tubs, higher for larger models.
 • Safety: Requires grounding and waterproof electrical sockets.
 • Chiller and heat pump systems must be connected to an extension socket with a capacity of 16 amps or higher.

Question 5

Can it be used outdoors?

Accepted Answer

Yes. Both Chiller and Heat Pump are designed for indoor/outdoor use. However, it is recommended to place them under a roof or shade to extend lifespan.

Question 6

Is maintenance complicated?

Accepted Answer

No. Regularly clean the water filter, check hoses, and ensure proper electrical connection. A monthly check-up keeps the system efficient and durable.

Question 7

What is the lifespan of the system?

Accepted Answer

With proper care:
 • Chiller: 5–7 years
 • Heat Pump: 7–10 years

FAQ